Refund policy
Returns & Exchanges
30-Day Fit Guarantee
We built ALA for real shifts — not closet drawers. Try your underscrub on a 12-hour shift. If it doesn't fit right, return it within 30 days of delivery for a refund or exchange. Worn and washed underscrubs are accepted, as long as the original tags are still attached.
We Never Resell Worn Items
Every ALA you buy is new and never previously worn. Items returned after being worn or washed are removed from inventory and never resold.
Order-Level Benefits
If you return your whole order, including any free gift, you get a full refund. If you keep a free gift but return items so your order falls below the total that earned it, we may deduct the gift's value from your refund, or you can send the gift back instead.
How to Initiate a Return
- Email ala@alaunderscrubs.com with your order number and the reason — for example too big, too small, fabric, or changed your mind.
- If it is a sizing issue, tell us the size you ordered and the size you think you need. It helps us get you the right fit, and it helps us improve our size charts.
- We'll send a prepaid return label within 24 hours.
- Pack items securely in the original or similar packaging.
- Drop off at any USPS location.
Refund Processing
Once we receive your return, please allow 5–7 business days for inspection and processing. Refunds are credited to your original payment method, and you'll receive an email confirmation when complete.
Exchanges
Need a different size or color? Initiate within the same 30-day window as returns. Follow the same process and indicate your preferred replacement. If there's a price difference, we'll adjust accordingly.
Final Sale & Gift Cards
Items marked “Final Sale” can't be returned or exchanged for a change of mind. They are still covered by our Limited Warranty, and shoppers in the EEA or UK keep the 14-day right to cancel described under International orders. Gift cards are non-refundable.
Hair Accessories
Hair accessories (headbands, scrunchies and claw clips) can be returned within 30 days of delivery if they are unworn.
International orders
Orders delivered outside the United States are sold through our checkout partner Global-e US Inc. as merchant of record, under the Terms of Sale shown at checkout. We handle cancellations and returns for those orders, so contact us as described here.
We ship internationally through our global checkout partner. Prepaid return labels are available for United States orders only. For international returns you are responsible for the direct cost of returning the item to us, and we recommend a tracked service. Please contact us before sending anything back so we can confirm the return address. Your statutory rights in your own country are not affected.
If you live in the European Economic Area (the EU, Iceland, Liechtenstein and Norway) or the United Kingdom, you can cancel any order, including items marked Final Sale, without giving a reason: tell us within 14 days of delivery (email ala@alaunderscrubs.com, or use the form below), then send the items back within 14 days of telling us. The original tags don't need to be attached. We refund the price and the original standard delivery cost within 14 days of hearing from you, but may wait until the items arrive back or you show us you've sent them, whichever is first. You pay the direct cost of returning them. We may reduce the refund if an item has been handled more than needed to check its nature, fit and how it works. Our 30-day fit guarantee is in addition to this right.
Cancellation form (fill in and send only if you want to cancel):
To: ALA UNDERSCRUBS LLC (for orders sold by Global-e US Inc., merchant of record), 898 South State St, Ste 310 #5922, Orem, UT 84097, United States, ala@alaunderscrubs.com
I hereby give notice that I cancel my contract of sale of the following goods: ______
Ordered on: ______ / received on: ______
Name: ______
Address: ______
Signature (only if sent on paper): ______
Date: ______
Damaged in transit or wrong item
If your order arrives damaged or isn't what you ordered, email ala@alaunderscrubs.com within 7 days of delivery with your order number and a photo. We'll send the right item at no cost, or refund you if it's no longer available.
Defects
If something goes wrong with an ALA product under normal use, it's covered by our Limited Warranty for one year from delivery, worn and washed or not.
Questions
Email ala@alaunderscrubs.com. We respond within 24 hours.