We make every ALA underscrub and accessory to last through real shifts. If one has a manufacturing defect, we'll make it right.
Who is covered
This warranty covers anyone who bought an ALA product new from ALA, and anyone who received it from them as a gift. It does not cover gift cards.
What is covered
Defects in materials and workmanship that show up under normal use: for example seams or stitching coming apart, a flaw in the fabric, elastic or a waistband that fails, or a fabric that loses its stretch or opacity far sooner than normal use explains. This includes items marked Final Sale.
What is not covered
Damage from an accident, misuse or alterations; damage from washing, drying or ironing against the care instructions shown on that product's page; and the gradual changes any garment shows over time with normal use, such as softening or slight fading. Wearing and washing your underscrub never by itself stops you from making a defect claim.
How long it lasts
One year from the day your order is delivered.
What we will do
We'll replace the item with the same product in your size at no cost to you. If we can't (for example, it has sold out or been discontinued), we'll refund what you paid for it. We pay any shipping involved, both ways.
How to make a claim
- Email ala@alaunderscrubs.com, or write to us at the address below. Include your order number (or, for a gift, the buyer's name or email if you have it), the item, and a short description of the problem.
- Add a photo or two of the defect if you can.
- We aim to reply within 2 business days. If we need the item back, we'll send a prepaid return label; often we won't.
- We send your replacement or refund once your claim is confirmed.
Warrantor
ALA UNDERSCRUBS LLC, 898 South State St, Ste 310 #5922, Orem, UT 84097, United States. ala@alaunderscrubs.com.
Damages
We are not responsible for incidental or consequential damages arising from a defect. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Your rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. If you live outside the United States, this warranty is in addition to your rights under your local consumer law, and does not limit them.
Free copy
You can ask for a free printed copy of this warranty by email or by writing to the address above.
Arrived damaged, or the wrong item? That isn't a defect claim: see "Damaged in transit or wrong item" in our Refund Policy.